A Conversation With Wendy’s Carl Loredo On The Age Of Fandom + Using AI To Help Reimagine Customer Experience

The most important building blocks for brand success are largely centered around sharpening customer understanding, consistently refreshing the CX, reimagining loyalty and doing whatever can be done to move from transactional relationships with customers to ones truly centered on value. While many talk about these things, few have the goods to walk the walk. Additionally

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